Most troubles is easily resolved by reading the instruction manual. It explains how to use your product, accessories and provides troubleshooting. You find the instructions as pdf under each product.
CONTACT YOUR SUPPORT CENTER
If you have a persisting problem that needs further assistance please contact your store where you bought your bumprider product, they are your Support center and will assist you with the best support.
Your store is your support center. They will assist you with support and information.